We want you to have an enjoyable holiday with The New Zealand Walking Company Limited (NZWCO) and to ensure there is no misunderstanding, your bookings are accepted subject to the following conditions:

Your Contract

The contract is between NZWCO and the person(s) travelling or intending to travel on a NZWCO holiday. The contract is made on the terms of these booking conditions and is subject to New Zealand law and the exclusive jurisdiction of New Zealand Courts.

A contract will be deemed to exist when we issue a booking confirmation.

How to Book

A booking form accepting the terms of the booking must be completed on behalf of all those travelling, and forwarded with a NZ$200 deposit per person to NZWCO or our agent.

Balance of Payment

The balance of the price of your holiday is required 45 days before departure, or at the time of booking if within 45 days. If the balance is not received, we reserve the right to treat the booking as cancelled by the client, retain the deposit and/or apply cancellation charges.

Insurance

Clients must be adequately insured to cover the nature of NZWCO holidays and we recommend that tour cancellation insurance is taken out at the time of booking.

The Holiday

We are pleased to accept your booking on the condition that you appreciate and accept all the risks associated with ‘soft adventure’ holidays, including the possibility of accident or injury.

Weather or other environmental conditions may require our guides to vary the itinerary in the best interests of the group or their safety. NZWCO or their contracted suppliers can not be held responsible for these changes nor liable for any refunds. Furthermore, you agree to accept the authority and decisions of the guide or NZWCO employees, our suppliers and agents while on holiday with NZWCO If in their opinion the health or conduct of a client(s) is, or is likely to be, detrimental to the safety, welfare or enjoyment of the group then said client(s) may be excluded from all or part of the tour without recourse to refund. The person signing the booking form warrants they have full authority to do so on behalf of those persons whose names appear thereon, or separately in relation to their group, and confirms that all such persons are fully aware and accept these conditions.

Alterations or Amendments

We will do everything possible to accommodate your requirements however due to the administration costs involved confirmed bookings that are changed or transferred within 45 days will attract a fee of NZ$400 plus any other costs incurred.

If You have to Cancel

Should you or any member of your party need to cancel please contact NZWCO immediately to discuss the options. If no suitable alternative can be found the following cancellation administration costs will be applied:

• After deposit paid and before full payment: Deposit forfeited

• After full payment and 30-45 days before travel: Deposit plus 50% tour price

• After full payment and 21-29 days before travel: Deposit plus 75% tour price

• 20 days or less before departure or after tour commences: 100% of tour price

NZWCO recommend all clients take out cancellation insurance at the time of booking.

If We have to Cancel or Change Arrangements

We look forward to taking you on holiday and will use our best endeavours to ensure all tours are operated as advertised. Holidays will only be cancelled if we do not receive full payment on time or we are forced to by reasons of force majeure (such as war, civil strife, industrial dispute, natural disaster, adverse weather or other occurrences outside our control) OR because minimum tour numbers (usually four) have not been reached. In these instances we will offer an alternative holiday where practicable or you may choose to receive a full refund. NZWCO will not be liable for any expenses incurred before full payment has been made or when circumstances are outside our reasonable control. The information in this website has been carefully checked and is believed to be correct at the time of publication but is subject to schedule, timing or other changes by third party suppliers.

Prices

Prices are detailed on the enclosed applicable price lists and were correct at the time of publication. However despite our best intentions the price may be subject to surcharge due to unfavourable price changes in fuel, airfares, accommodation, government-imposed charges or adverse currency exchange rates. Any surcharge greater than 10% you will have the right to cancel your booking within 7 days of notification and receive a full refund.

Other Conditions

NZWCO, as operator or agent, arranges these tours on the condition that it shall not be held responsible for any loss, injury, accident, delay or irregularity which may be occasioned by reason of any defect in any vehicle, vessel or equipment or by Act of God or through the acts of default of any company or person engaged in conveying the passengers or in carrying out arrangements of the tours or otherwise in connection herewith. NZWCO reserves the right to change prices, facilities or services described in the website. NZWCO accepts no responsibility for independent activities or actions arranged by the client or by NZWCO while on tour.

We are unable to refund any unused services which are included in the tour price.

To offer you competitively-priced holidays, a service charge will apply for payment by Visa and Mastercard.