Choosing An AC Repair Contractor
May 18, 2021
When your home’s heating and cooling device breaks down, you may be tempted to go straight to the internet or the phone book and call the first Heating and Air Conditioning Repair Contractor that promises they will be there TODAY! Unfortunately, selecting a contractor under duress when the air conditioner or boiler has to be repaired may be a prescription for failure for you, the homeowner. see this AC Repair Near Me
There are much more critical issues to have addressed when choosing a heating and cooling provider than just when will you be here! I’m not denying the importance of this, particularly when your air conditioner or boiler needs to be fixed, but it will end up costing you a lot of money, frustration, and aggravation in the long run.
So, how do you tell if you’ve selected a good Air Conditioning Contractor? The process begins with the first phone call, but it does not end there.
Find the following:
- Look up their scores on sites like the Better Business Bureau of Tucson, the Arizona Registrar of Contractors, and Angie’s List. Although Google is useful, it can be exploited to display favourable feedback, making it a less trustworthy choice.
- Is the phone answered politely and promptly (during regular business hours; after hours, take this with a grain of salt because it’s difficult to monitor the kinds of workers an after-hours answering service hires; if they’re not polite, courteous, or rude, notify the HVAC company’s management/owner)?
- How long would it take for someone to email you after hours to answer your problem and give you a time line for when they will come out to your home?
- Do they provide you with a specific service timeline and tell you that you will obtain a confirmation call prior to the technician being at your home as a courtesy update and reminder?
Once you’ve arranged the call, you’ll need to do the following:
- Did you get a call to validate your order? Is the technician/dispatcher competent with their demeanour if this is the case?
- Do they arrive on time? If not, can you get a courtesy call informing you that they are running late and will be later than expected?
- Because HVAC repair is a complex business, it’s not uncommon for a technician to take longer than usual to respond to a call. A good business can value your time and offer you as much notice as possible so you don’t waste time waiting on others to turn up while you should be doing something more efficient.